Myself and two other ladies manage the front desk for six physicians. We try to be that friendly face behind the counter when you check in to see the doctor. But sometimes….
In actuality, its really quite simple. We just need a simple form filled out – front and back. The first dirty look comes when the patient doesn’t want to have to fill out the form. When we kindly point out that they missed the back side – they look at us as if we had two heads.
But today was the winner. One patient’s caregiver jerked the form back from my co-worker and glared at her – for merely indicating the back side needed to be completed. It was clear to see that this woman thought my co-worker was a three headed monster!
Being sick isn’t fun, and we try to serve with compassion the patients that come our way. Please don’t hate us for doing our jobs. You see, you may have had a relationship change and have a new emergency contact instead of your ex-boyfriend. If your test results show a major issue, we want to contact you right away! It’s a good thing your paperwork is up to date so we call your new emergency contact if we can’t reach you – instead of your estranged ex-boyfriend.
What if we quit treating people that ask a little from us as if we were banished to a penal colony? What if we respected people who did their jobs with thoroughness, instead of cheap, low quality work? What if we didn’t get angry with those who greet us warmly and connect us to vital healthcare?
Truly, we are not three-headed monsters!