One of the many things I learned during my days in radio is that you will get twenty complaints before you get a single compliment. That’s not a reflection on your work per se, as it is a reflection on society. What it is saying is that people are twenty times more likely to call in with a complaint than they are with a compliment.
Now let’s look at it from the practical side. If what we want the most to encourage us are compliments, but we are 20 times more likely to get complaints instead. As Mark Gungor would say, you have yourself a math problem.
So I’ve decided to be intentional about making a difference. Yesterday I had lunch with my mom and I saw something in the menu that looked great, but I would need to change one thing. Eating out with Crohn’s Disease isn’t always easy. I asked the waitress if it could be done an she said yes. Later on the manager of the restaurant was making his rounds of speaking to the lunch guests. He came to our table and asked how everything was. We could have easily just said a non committal fine and let him go on by, but I chose to take part in the 20 to 1 Grass Roots Revolution. I told the manager about asking for the change on the menu item and that it was done for me and it was delicious and I really appreciated it. It cost me nothing to give that honest compliment.
We all know what it is like to need a bit of encouragement now and then. And with the 20 to 1 odds, we aren’t likely to get it. So let’s start our own odds. Let’s be intentional about giving honest, sincere compliments and words of encouragement! The 20 to 1 Grass Roots Revolution is this: knowing the odds of how people are more likely to give a complaint than a compliment, we purpose to be intentional about giving honest and sincere compliments and words of encouragement. Let the revolution begin!